The “date of contact” is recorded as the date you clearly communicated to an EEO official your intention to participate in the EEO process. If you have a complaint about your bank, thrift or credit union, it’s always best to first try to resolve it with the institution itself. Bankrate has partnerships with issuers including, but not limited to, American Express, Bank of America, Capital One, Chase, Citi and Discover. The OCC does not oversee registered agents for national banks or federal savings associations (collectively, banks), nor does it act as a registered agent for these institutions. CSBS Files Complaint Against Comptroller of the Currency Apr 26, 2017. A Red Ventures company. Our award-winning editors and reporters create honest and accurate content to help you make the right financial decisions. 0 We value your trust. Passive income ideas to help you make money, Best age for Social Security retirement benefits, Compare savings rates today on We maintain a firewall between our advertisers and our editorial team. The Office of the Comptroller of the Currency (OCC) is an equal opportunity employer. does not include all companies or all available products. Discrimination based on parental status is prohibited by Executive Order, not by federal EEO law. The FDIC's Institution Directory lists the primary supervisors of individual banks. endstream endobj startxref All Rights Reserved. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories to help consumers understand their rights, banking rules, and the risks associated with products and practices. 553 0 obj <>stream Bankrate follows a strict editorial policy, so you can trust that our content is honest and accurate. In addition to writing and editing, Mitch also owns and manages a digital marketing company, with a focus on content, SEO and social media. Include copies of documents related to your complaint such as contracts, monthly statements, receipts and correspondence with the bank. Get answers to questions and file a complaint at Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC’s mission. © 2020 Bankrate, LLC. You can play a role as well by reporting crimes and fraudulent activities, filing complaints with the appropriate agency, … Allegations of discrimination based on parental status may be pursued under the OCC's and Treasury's administrative complaint procedures, however there are no further appeal rights beyond a decision by the Department. Regulatory agencies, such as the Federal Trade Commission (FTC), generally do not resolve individual consumer complaints, so why should you file a complaint with them? h�bbd```b``������=� &e�"| ��D��UΏ��-�Al�P�V�"�� ���k��f��00Ґ������ �8 %PDF-1.7 %���� If you are an employee or applicant for employment and believe that you have been discriminated against, you may have the right to file a complaint of discrimination with the Department of the Treasury. More Ways to Get in Touch Email OCC Public Affairs, call (202) 649-6870, or visit our Media Resources page. Comptroller of the Treasury Justin P. Wilson State Capitol Nashville, TN 37243-9034 615.741.2775 To Report Fraud, Waste & Abuse: Submit a report online here or call the toll-free hotline at 1.800.232.5454 We follow strict guidelines to ensure that our editorial content is not influenced by advertisers. Our goal is to help you make smarter financial decisions by providing you with interactive tools and financial calculators, publishing original and objective content, by enabling you to conduct research and compare information for free - so that you can make financial decisions with confidence. Office of the Comptroller of the Currency Reviews Glassdoor Our mission is to provide readers with accurate and unbiased information, and we have editorial standards in place to ensure that happens. The offers that appear on this site are from companies that compensate us. 400 7th St. SW Specialists are available in English or Spanish Monday - Friday | 7:00 a.m. to 7:00 p.m. CST, Phone: (800) 613-6743 Visit to get answers to commonly asked questions, file a complaint about a bank, or contact the OCC for other assistance. His work has also been seen on sites including Business Insider, Clark Howard, Yahoo Finance, Fox Business, and We’re transparent about how we are able to bring quality content, competitive rates, and useful tools to you by explaining how we make money. 'u� s�1� ��^� ���� If that doesn’t work, here’s where to turn: The Consumer Financial Protection Bureau, or CFPB, accepts complaints about products or services offered by a bank or credit union. 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